Software Information

Support for Silicon Graphics^® / Cray^® Research application software is included in the programs with software coverage, such as FullProduction, FullExpress, FullCare, CoOpCare, and O/SCare. Some third-party application software included in hardware-software bundles from Silicon Graphics is not supported by our company and is not covered by the support programs. Please contact the software product manufacturer for telephone support, software updates, and licensing.

Adobe Acrobat^TM, Photoshop^TM, or Illustrator^TM:

All support for Adobe products is provided direct by Adobe Systems Inc. Customers who would like to receive updates, licenses and support for these products should contact Adobe directly.

Adobe Support Contact Information
In the US, call (408)986-6540
Non-US Customers should contact
the nearest Adobe office.
or visit the Adobe Support & Services web site at
www.adobe.com/Support/Service.html.

SoftWindows^TM from Insignia Solutions:

All support for SoftWindows^TM is provided by Insignia Solutions. Customers who would like to receive updates, licenses, and support for these products should contact Insignia directly.

Insignia Solutions Contact Information
In the US, call (415) 694-7694
Non-US customers call +44 1494 459426 (UK) or
(415) 694-7694 (US)
or visit the Insignia Tech Support web site at
www.insignia.com.

Kai's Power Tools^TM from Metatools:

All support for Kai's Power Tools^TM is provided by Metatools. Customers who would like to receive updates, licenses, and support for these products should contact Metatools directly.

Kai's Power Tools Contact Information
In the US, call (805) 566-6200
or visit the MetaTools web site at
www.hsc.com.

Composer^TM Lite from Alias|Wavefront:

All support for Composer^TM Lite is provided by Alias|Wavefront. Customers who would like to receive updates, licenses, and support for these products should contact Alias|Wavefront directly.

Alias|Wavefront Contact Information
In North America, call (800) 465-0868
International customers contact your local Alias|Wavefront Sales Office
or visit the Alias|Wavefront web site at
www.aw.sgi.com.

StreamWorks^TM from Xing Technology:

All support for StreamWorks^TM is provided by Xing Technology. Customers who would like to receive updates, licenses, and support for these products should contact Xing Technology directly.

Visit the Xing Technology web site at
www.xingtech.com.

For more information on other products or services available in your area, contact your Silicon Graphics/Cray Research sales representative.

Licensing Information

Permanent Licenses

To obtain permanent licenses for products purchased from Silicon Graphics, visit our Software Licensing Web Site or send a blank e-mail message to license@sgi.com for a license request template.

Customers may also fax or mail their Permanent License Request form to their local support office. In North America, the fax number is (415)390-0537 and the postal address is:

Silicon Graphics Inc.
Attn: License Administration, MS 134
Mountain View, CA 94043

Evaluation or Emergency Licenses

To obtain evaluation and emergency licenses for Silicon Graphics applications, either visit the Software Licensing Web Site or send a blank e-mail missage to demolicense@sgi.com for a license request template.